Seamless Data Migration to Splunk Cloud: Enhancing Search Performance and Operational Efficiency for a Leading Payments and Healthcare Technology Provider

Customer Challenge

The customer was operating a large Splunk on-prem deployment that had reached its architectural limitations in both scale and manageability. The most critical issue was the inability to search essential data due to performance bottlenecks and indexer constraints. The data, which included frozen buckets, was occasionally needed for audit and compliance purposes but was difficult to access. With limited local infrastructure and mounting compliance demands, the customer required a more scalable, performant, and cost-effective solution for accessing their historical data.

Solution

The Splunk Professional Services (PS) team proposed using the s2dc script, a specialized utility designed to automate and streamline data migration from on-prem environments to Splunk Cloud. Our approach to the migration process involved the following key steps:

  1. Index and Bucket Analysis:
    We conducted a thorough analysis of all index buckets, identifying relevant data for migration, including historical frozen data. The buckets were organized, filtered for relevancy, and validated for integrity.
  2. Data Preparation:
    Before the migration, we thawed frozen buckets when necessary and restructured them to ensure compatibility with Splunk Cloud. This step ensured that time-series continuity was preserved during the migration process.
  3. Script Execution:
    The s2dc script was executed in batch phases to handle manageable chunks of data. During each batch, we monitored transfer logs for errors, checked for failures, and ensured successful data ingestion into Splunk Cloud.
  4. Validation and Verification:
    After the migration, we conducted thorough search validations against the ingested data. Working with the customer’s security and audit teams, we ensured that all historical data, including frozen data, was fully accessible and searchable in Splunk Cloud.

This solution not only resolved the immediate challenge of inaccessible on-prem data but also future-proofed the customer’s operations, leveraging the scalability and efficiency of the cloud.

Customer Outcomes

  • Migration Success:
    The customer successfully transitioned from a legacy on-prem environment to Splunk Cloud, gaining full access to previously inaccessible data, including critical frozen data for audit compliance.
  • Improved Search Performance:
    Search performance improved by over 70%, enabling faster access to the data they needed.
  • Audit Report Efficiency:
    The time taken to generate audit reports dropped dramatically from several hours to just minutes, greatly improving operational efficiency.
  • Reduced Operational Overhead:By moving to Splunk Cloud, the customer now benefits from a scalable, managed platform that reduces the operational burden of managing infrastructure. This allows them to focus on deriving insights and improving their core operations.

Partner Name: bitsIO INC

About Client: A global technology company in payments with operations across North America. The customer is a data-driven organization, heavily reliant on IT analytics for operational decision-making and regulatory compliance. They serve the large healthcare sector, a community-based healthcare system committed to advancing care for everyone.

Customer Geographic Location: United States

Timeline: 2025

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