Enhancing Threat Detection with Splunk ES: Overcoming Data Quality Challenges for Improved Security Insights

Customer Challenge

The customer was preparing to deploy the Splunk Enterprise Security (ES) application to enhance their threat detection and response capabilities. However, they encountered significant data quality issues during the ingestion process, which compromised the accuracy and reliability of security insights. These issues needed to be resolved to ensure the ES app could deliver actionable and effective threat intelligence.

Solution

In collaboration with the customer, the bitsIO consultant conducted an in-depth assessment of the customer's data sources and ingestion pipelines. During this analysis, we identified several key issues:

  • Inconsistencies in source data formatting.
  • Issues with event field mapping.
  • Problems with timestamp normalization, which were negatively impacting data quality for effective use of the Splunk ES app.

To address these issues, the team implemented a series of data onboarding best practices:

  1. Development of Custom Technology Add-ons (TAs): Tailored to meet the customer’s specific needs.
  2. Normalization Using the Common Information Model (CIM): Ensured all data was structured and standardized for better compatibility with Splunk ES.
  3. Data Validation Scripts: Employed to guarantee that the data was clean, structured, and CIM-compliant.
  4. Collaborative Working Sessions: We worked closely with the customer to prioritize log sources and establish robust data hygiene standards.

By applying these strategies, we significantly improved data quality, enabling:

  • Accurate correlation searches.
  • Reduced false positives.
  • Reliable threat detection through the Splunk ES app.

Customer Outcomes

  • Data Quality Improvement:
    The data quality significantly improved, allowing for accurate threat detection and correlation searches, as well as a reduction in false positives.
  • Enhanced ES Deployment:
    With clean and structured data, the customer was able to successfully advance their Splunk Enterprise Security (ES) deployment, resulting in a highly effective security solution.
  • Customer Satisfaction: The customer expressed strong appreciation for the team's proactive approach and effective communication, which led to a smooth deployment. They highlighted the positive impact this had on the overall project and their experience with Splunk ES.

Partner Name: bitsIO INC

About Client: A provider of electric system operations and reliability services, supporting electric membership corporations with real-time grid monitoring, energy market participation, and coordination of generation, transmission, and distribution assets.

Customer Geographic Location: Atlanta, United States

Timeline: 2025

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