Enhancing Proactive IT Operations and Service Monitoring for a Swiss Insurance Provider with Splunk ITSI

Solution

bitsIO led the engagement with a multi-engineer delivery team, using a strategic, SME-less approach to service discovery and configuration. Key components of the solution included:

• Splunk & ITSI Full Implementation:
  Full deployment of Splunk core and ITSI across the customer’s infrastructure, providing foundational service monitoring and alerting capabilities.
  
• Service Mapping with ServiceNow Integration:
  Integrated ServiceNow CMDB and Service Maps to automatically discover and build service hierarchies and entity-to-service relationships within ITSI, improving service visibility.
  
• Lucidchart-driven Decomposition:
  Collaborated with the customer to break down complex services into manageable components using Lucidchart. Imported these diagrams directly into Splunk to accelerate service definition in ITSI.
  
• ITSI Services & Glass Tables:
  Configured and deployed over a dozen service definitions. Built Glass Tables to provide real-time service health visualizations for the NOC and SRE teams.
  

Adaptive Thresholding: Configured KPI thresholds using adaptive thresholding to enable dynamic alerting with fewer false positives, enhancing alert accuracy.