Project Details

Manufacturing Customer

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Keeping this Manufacturer's IT systems healthy

When customer decided to deploy IT Service Intelligence for monitoring and troubleshooting, making the move to predictive analytics and AI-driven event management, it needed a trusted partner to help with implementation and customization.

The solution?

That’s where bitsIO came in, setting up and customizing its ITSI features to best manage the operational health of critical IT systems, from mainframe and distributed systems all the way through to mobile devices. The implementation was so successful for the multinational tech company that we signed on to a Service Level Agreement. We provide continued managed services for customers to ensure that they always maintain 100% system health.

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Our Strategies

Monitoring

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Our Challenges

Huge cluster

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Our Success

SLA